RETURN TERMS

Thank you for your purchase from AZURE SKY HOME LLC. We hope you are satisfied with every shopping experience. If you are not completely satisfied with the product you received, you can apply for a return according to the following policy.

1. Return Conditions
   We accept return requests submitted within 14 days of receiving the product. Please ensure:

The product is brand new, unused, unwashed, and in its original packaging;

Accessories, instructions, and gifts (if any) are complete;

The product is not damaged due to human error, misuse, or modification.

If the product has a quality defect or the wrong item was shipped, please contact us promptly for further assistance.

2. Return Process

Please contact our customer service team via email or phone, providing your order number and the reason for the return;

After confirmation, customer service will provide you with a return address and instructions;

Please pack the product properly and return it within 7 days of confirmation;

We will begin the refund process after receiving and verifying the product.

3. Refund Policy

After verification, the refund will be returned to your original payment account.

The typical processing time for a refund is 3–7 business days (the exact arrival time depends on the payment method).

Shipping costs are not included in the refund unless the return is due to product defects or incorrect shipment.

4. Non-Returnable Items

Returns will not be accepted in the following situations:

Exceeding the 14-day return period;

The item has been used, washed, or damaged;

Non-quality issues due to personal preference (e.g., color, size);

5. Exchange Policy

If you wish to exchange an item, please apply for a refund according to the return process and then place a new order. We do not currently offer direct exchanges.

6. Contact Us

For returns or more information, please contact our customer service team:

Email: service@azureskyhome.blog

Phone: 2544011911