SUPPORT FAQ

To make your shopping experience smoother, we’ve compiled frequently asked questions and answers from AZURE SKY HOME LLC. All entries include time-related information for your reference.

1. How long will it take for my order to ship?

All orders will be processed and shipped within 2 business days. After shipment, you will receive tracking information to check the shipping status.

2. How long does shipping take?

It depends on the destination and logistics situation;

Delays may occur due to holidays or special circumstances.

3. How do I return items or request a refund?

Return requests must be submitted within 14 days of receiving the goods;

Please ensure the item is new, unused, and in its original packaging;

Contact customer service for a return address and instructions. Refund processing will begin after the item is returned, typically within 3–7 business days.

4. How are shipping costs calculated?

Shipping costs are calculated based on order weight, destination, and delivery method. The final shipping cost will be displayed at checkout.

5. Can I modify or cancel my order? If your order has not yet been shipped, you can request modification or cancellation through customer service.

Once the order has been shipped, it cannot be cancelled directly; please refer to the return process.

6. Is payment secure?

We use a secure encrypted payment system to ensure the security of your payment information. All transactions are completed through legitimate payment channels.

7. How to contact customer service?

For any questions or special needs, please contact our customer service team:
Email: service@azureskyhome.blog

Phone: 2544011911